Refund & cancellation policy
Oikospace · oikospace.com · effective 28 August 2026
Plain rules, stated before you pay — no fine print.
Mirror Sessions (1:1)
Reschedule freely up to 24 hours before your session — use the link in your confirmation email or write to us. If you cancel at least 24 hours ahead and prefer a refund over rebooking, we'll refund you in full. Inside 24 hours, the time is reserved for you and can't be refilled, so no refund applies — but if something serious happened, write to us; we're humans about it. If you miss a session without notice, it counts as delivered. If we need to cancel, you choose: full refund or priority rebooking.
Live workshops
Full refund up to 48 hours before the workshop begins. Inside 48 hours, your place transfers to the next running of the workshop instead. If a workshop doesn't reach its minimum or we have to cancel, you receive a full refund immediately — that risk is ours, not yours. Workshop places are transferable: if you can't come, a friend can take your seat; just tell us their name and email.
Digital downloads
Digital products are delivered immediately after purchase, so they can't be "returned" the way a physical object can, and refunds generally don't apply once the download is delivered. Two honest exceptions: if the file is defective or isn't what the product page described, write to us and we'll fix it or refund you; and if you bought it twice by accident, we'll refund the duplicate, always.
How refunds are paid
To the original payment method, started within a few business days of our confirmation; your bank or payment provider controls how quickly it lands. Purchases made on Etsy or Gumroad follow those platforms' refund processes.
Nothing in this policy reduces rights that the consumer law of Chile or of your country of residence grants you.
All of it, always: write to hello@oikospace.com. A person reads it.